Billing help
Get help with invoices, payment references, approval status, plan activation, and workspace access.
Support and onboarding
Get help with subscription, setup, runtime, and workspace configuration.
The platform includes a workspace support area so customers can ask for help without mixing platform support with their own bot ticket workflows.
Recommended setup path
Subscription and workspace checklist
1
Register workspace
Create your customer account and workspace.
2
Choose plan and panel type
Select WhatsApp, Telegram, or multi-channel automation.
3
Create invoice
Submit payment reference and wait for approval.
4
Complete setup
Connect channels, routes, linked users, ticket rules, and templates.
Setup help
Prepare panel API, connect WhatsApp or Telegram, configure Meta or Green API, and verify runtime settings.
Routing strategy
Plan provider keys, aliases, WhatsApp groups, Telegram groups, templates, and fallback support behavior.
Runtime troubleshooting
Review delivery warnings, command logs, linked user issues, route problems, and webhook events.
Use workspace support after login.
After login, open the support area inside your workspace dashboard. That channel is dedicated to platform help and stays separate from customer-facing bot tickets.
Prepare the right details.
- Your workspace email
- Panel type and API connection status
- Support medium: WhatsApp, Telegram, Meta API, or Green API
- Provider route or linked user issue details
- Screenshot or log text for any failed action