What is this platform?
It is a SaaS workspace for SMM panel owners who want WhatsApp support automation, Telegram support automation, ticket processing, provider routing, broadcasts, and customer workspace management in one product.
FAQ
Questions before launching support automation.
These answers cover plans, WhatsApp and Telegram support, ticket workflows, provider routing, linked users, response templates, service rules, logs, and billing.
What can customers do through the bot?
Customers can request balance, order details, speed, cancel, refill, help, and custom command replies depending on workspace settings and plan access.
Does it support WhatsApp?
Yes. WhatsApp automation can work through Green API and Meta Official WhatsApp API when enabled on the plan.
Does it support Telegram?
Yes. Telegram automation works through webhook-based support, linked users, Telegram chats, and provider route options.
Can I use WhatsApp only?
Yes. A WhatsApp-focused workspace can restrict setup, routes, linked users, and broadcasts to WhatsApp.
Can I use Telegram only?
Yes. A Telegram-focused workspace can operate with Telegram support, Telegram linked users, and Telegram provider routes.
Can I use both WhatsApp and Telegram?
Yes. Multi-channel plans can use both mediums in one workspace with shared command handling and logs.
Is ticket support included?
Ticket medium support can be included for panel ticket workflows and stays separate from platform support tickets.
How does provider routing work?
Provider routing maps provider keys or domains to tenant-specific WhatsApp or Telegram targets and sends clean external ID commands after validation.
How do linked users work?
Linked users connect a chat identifier, Meta wa_id, Green API ID, or Telegram chat ID to a panel username so account-sensitive commands can be verified.
How do broadcasts work?
Broadcasts can send service notices, maintenance alerts, and updates to linked users through allowed plan channels.
Can I choose my panel type?
Yes. Customers can select the panel backend during billing or workspace setup where supported by the platform.
How does service name parsing work?
The bot reads start-time and refill wording from service names to decide speed timing and refill eligibility.
How do cached service rules work?
You can fetch services, save cached records, and define start-time/refill rules inside the workspace for more control.
How are invoices approved?
Invoices are reviewed and approved manually by the platform team before the matching subscription is activated.
Can I customize bot replies?
Yes. Response templates can be updated for command results, errors, help replies, verification, and custom commands.
Are logs available?
Yes. Workspaces can include webhook logs, outbound logs, conversations, command logs, dispatch logs, and activity history.
Can admin chats bypass ownership checks?
Privileged admin identities can be configured for controlled support-side operations where the plan allows it.